Payment Methods

1. Accepted Payment Methods

We currently accept the following payment methods on our website (www.boisorigine.shop):

• Visa (Credit & Debit Cards)

• MasterCard (Credit & Debit Cards)

Payments are processed in real-time through our secure payment gateway. You will be charged in euros (€) at checkout.

2. Secure Payment Processing

• All payments are processed securely using industry-standard SSL encryption to protect your personal and financial information.

• We do not store or have access to your full card details. Payment information is handled directly by our trusted third-party payment processor.

• If your payment is declined, please contact your bank or card issuer for more details.

3. Order Confirmation

• Once your payment has been successfully processed, you will receive an order confirmation email with your order number and purchase details.

• If you do not receive a confirmation within 24 hours, please contact our customer service team.

4. Currency

• All transactions are processed in euros (€).

• If your bank account or card uses a different currency, your bank may apply conversion fees or exchange rates. Please check with your bank for details.

5. Payment Security & Fraud Prevention

• To protect our customers and business, we reserve the right to verify payment details before processing an order.

• Suspicious or fraudulent transactions may be cancelled without prior notice.

• Customers may be required to provide additional identification or verification if requested by our payment processor.

6. Refunds

• Refunds (if applicable) will be issued back to the original payment method used for the purchase.

• Refunds are processed within 5–10 business days after approval, but the time it takes for funds to appear may vary depending on your bank.

• For full details, please refer to our Return & Refund Policy.

7. Failed or Pending Payments

• If your payment fails, please ensure that your card details (number, expiration date, CVV) are correct.

• In case of repeated issues, we recommend contacting your bank or trying another supported card.

• Orders are not confirmed until payment has been received in full.

8. Contact Us

For any questions related to payments, please contact our customer service team:

• Email: info@boisorigine.shop

• Phone: +33 7 74 16 15 55

• Service Hours: Monday – Saturday, 10:00 AM – 6:00 PM (CET)