Contact Us

1. Customer Service Hours

Our customer service team is available to assist you:
Monday – Saturday: 10:00 AM – 6:00 PM (CET)

• We are closed on Sundays and public holidays.

• Emails received outside business hours will be responded to on the next business day.

2. How to Contact Us

a) By Email

• For general inquiries, order questions, or support requests, email us at: info@boisorigine.shop

• We aim to respond to all emails within 24–48 hours during business days.

b) By Phone

• Contact our customer service team directly: +33 7 74 16 15 55

• Calls are handled during business hours (Monday – Saturday, 10:00 AM – 6:00 PM CET).

c) By Website Form

• You can also reach us via the contact form available on our website.

• Please provide your name, email address, order number (if applicable), and a detailed message so we can respond efficiently.

3. Response Times & Support

• We strive to respond to all inquiries within 24–48 hours on business days.

• For urgent issues regarding delivery, refunds, or damaged items, please call us directly for faster assistance.

• Our team is trained to assist with:

  • Order tracking and shipping updates

  • Product information and specifications

  • Returns, exchanges, and refunds

  • Payment or checkout questions

4. Mailing Address (Optional for Correspondence)

If you need to send physical correspondence or returns (as instructed by our support team):
Boisorigine
71 Rue Daunou, Montpellier 34070, France

5. Feedback & Complaints

• We welcome feedback and strive to improve our products and services.

• If you experience any issues with your order or our service, please contact us via email or phone.

• We will work promptly to resolve complaints in a fair and transparent manner.

6. Additional Information

• For order-related inquiries, please include your order number to help us process your request efficiently.

• For product questions, including dimensions, materials, or availability, provide the product name or SKU.